Returns & Refunds


  • Products must be returned within 90 days of receiving your order.

  • Products must be in original packaging, unused, and sealed.

  • We only offer refunds onto the original payment method used to make the order. 
  • Exchanges are not part of our returns policy.

  • For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.

  • Returns registered separately cannot be returned as one, even if they are from the same order. Combining registered returns will slow down the refund process!

  • Anything accidentally or incorrectly returned our way (that’s not a HLY GLW item) will be the responsibility of the sender, not HLY GLW. We’ll always do our very best to help out, but unfortunately can’t make any promises!